Job Openings >> Vehicle Ambassador I Mercedes Benz of South Atlanta
Vehicle Ambassador I Mercedes Benz of South Atlanta
Summary
Title:Vehicle Ambassador I Mercedes Benz of South Atlanta
ID:1153
Dealership:Mercedes-Benz of South Atlanta
Location:Atlanta, GA
Description
 

Mercedes Benz of South Atlanta

Vehicle Ambassador l

 

Swickard Auto Group is an independent national automotive dealership group based in Pacific Northwest. We are fueled by our goal to be #1 in sales and service in the communities we serve, while redefining the car buying experience and delivering personalized customer service to our customers. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the box thinker, looking for a challenging and rewarding opportunity with a Company that is one of the Top 100 fastest growing companies in the areas we serve – we want to hear from you!

 

Vehicle Ambassador I – Service

Summary:

The Vehicle Ambassador I position is an entry-level role directly responsible for educating, consulting with and instructing service customers, and supporting the service department in delivering an extraordinary customer service experience.

This role offers many opportunities for advancement within the dealership, as high performance is rewarded with promotion opportunities in Sales, Service, and Management. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Our employees are our strongest asset and have contributed to the continued growth and success of our organization.

Essential Duties

  • Supports both sales and service departments through value-added activities (e.g. reception, logistics, lot management, vehicle preparation, etc.)
  • Professionally approaches, greets, and determines each customers’ needs by asking questions and listening carefully to their responses.
  • Takes ownership of the customers’ needs and offers assistance or direction in a friendly and energetic manner.
  • Provides support on the service drive to reduce unnecessary RO’s stemming from customer know-how issues.
  • Debriefs with the shop foremen on a daily basis to review following day appointments and determine which customers are candidates for a “Vehicle Ambassador intervention” appointment.
  • Service follow-up contacts per current process (daily Qualtrics calls & closes in tool).
  • Routinely monitors customer lounge for possible unhappy customers and intercedes on their behalf.
  • Helps greet and process customers in service drive as needed to maintain efficient vehicle throughput and customer satisfaction.
  • Assists cashier with active customer deliveries at time of payment if service advisors are not available.

Mercedes Benz of South Atlanta offers the following benefit package

  • Competitive Wages.
  • Medical and Dental
  • Ability to purchase Short/Long term disability, additional life, pet and AFLAC insurance.
  • 401k program
  • Generous PTO and Holiday pay.
  • Top training programs.

 

 
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