Job Openings >> Automotive Service Manager-Volvo Cars of Seattle
Automotive Service Manager-Volvo Cars of Seattle
Summary
Title:Automotive Service Manager-Volvo Cars of Seattle
ID:1222
Dealership:Volvo Cars Seattle
Location:Seattle, WA
Description
 

Volvo Cars of Seattle- Service Manager

 

Swickard Auto Group is an independent, locally owned, automotive dealership group based in Pacific Northwest. We are fueled by our goal to be #1 in sales and service in the communities we serve, while redefining the car buying experience and delivering personalized customer service to our customers. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the box thinker, looking for a challenging and rewarding opportunity with a Company that is one of the Top 100 fastest growing companies in the areas we serve – we want to hear from you!

Responsibilities:

The Service Manager is responsible for running the Service Department. He/she will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives and maintaining service records. The Service Manager is responsible for monitoring and improving customer satisfaction. The Service Manager will work with the Parts Manager, Warranty Manager and the Fixed Operations Manager to achieve these goals and perform and/or assign the duties listed below.

Essential Duties:

  • Assist all subordinate service and sales personnel in all phases of their job descriptions
  • Properly document employee behavior that may result in punitive job actions such as termination
  • Report to management any circumstances that compromise the integrity of the dealership
  • Work with the parts department as appropriate to ensure proper stocking of high use parts
  • Collect accounts receivable for service work
  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect
  • Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
  • Ensure that all required technical publications, periodicals, bulletins, ect are obtained, kept up-to-date and properly maintained
  • Quality check completed jobs
  • Ensure that all the necessary shop equipment is in proper working condition
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
  • Ensure that proper service sales techniques are being used
  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Communicate with customers before issues arise and get involved in escalated customer issues
  • Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
  • Serve as liaison with factory representatives in the absence of fixed operations or service director
  • Establish and maintain a good working relationship with customers to encourage repeat referral business
  • Monitor staffing levels, compensation levels and department turnover
  • Assure proper repair order flow to satisfy warranty/dealership/business office requirements
  • Maintain reporting systems required by general manager, company and manufacturer
  • Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
  • Direct and schedule the activates of all department associates
  • Hire, train, motivate, counsel and monitor the performance of all service department staff
  • Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect
  • Assist in development of annual service budget for use in connection with annual sales forecast
  • Maintain customer satisfaction index rating above that of manufacturer or dealership average

Great company benefits:

Medical and Dental
401k
Paid time off
Clean work environment

This opening is closed and is no longer accepting applications
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